IP Telephony

Looking at the real value of business VoIP > Benefits and business advantages

Many businesses are now migrating towards VoIP networks because they recognize the significant value that a VoIP phone service offers. However, different businesses measure the value offered in different terms. Some see it in the cost savings and the advantages that a converged network has to offer. For others, the true value lies not just in cheap VoIP but more in the way it changes business productivity.

A. Cost Savings with Cheap VoIP

The most documented reason for adopting a VoIP network has been the potential to save costs both in long-distance and international calls as well as in certain regulatory costs and most certainly in toll costs.

B. Unified Communications with VoIP

One of the main areas where a VoIP phone service helps tremendously is in management of employees. In VoIP networks, there is a general simplification in infrastructure, with converged networks carrying both voice and data. This allows a single, smaller set of trained personnel to take care of the networks.

The unified communications feature that a VoIP phone service offers forms a huge part of the value that it offers. It is possible to integrate voice with other business communications, delivering voicemail and faxes to an employee inbox. Selecting or unselecting of features becomes very simple with a VoIP network. For example, it is very easy to set up call forwarding to cell phones or add voice recording in a VoIP system.

Other than cheap VoIP, reliability of service and voice quality are the main benefits for large enterprises as well as small and medium businesses.